Email us
Contact us within 14 days of receiving your order. Include your order number and the item you want to return.
Returns
Changed your mind? Keep it simple.
A clear 14-day return process, with one point of contact from start to finish.
14 daysReturn window
UnusedOriginal condition
SimpleOne clear process
A straightforward return.
You can return an eligible item within 14 days of receiving it. Let us know first, keep the product unused and follow the return instructions we send you.
Because we are building Active Amsterdam with a compact team, we handle returns directly and personally by email.
Receive instructions
We send you the current return address and the practical instructions for your parcel.
Pack it carefully
Return the item unused and in its original condition and packaging. Keep your proof of shipment.
Refund
After your return has arrived and been checked, the refund is sent to your original payment method.
Return questions.
What can I return?
Items can be returned within 14 days when they are unused, undamaged and in their original condition and packaging.
Are return costs included?
Return shipping is at your own expense unless the product arrived faulty or you received the wrong item. We recommend using a tracked service.
Can I exchange an item?
For the clearest and fastest process, return the original item and place a new order for the colour or product you want.
When will I receive my refund?
We process accepted returns after inspection. Your bank or payment provider may need additional time before the amount appears in your account.
My order arrived damaged or incorrect
Email us before returning it and include clear photos plus your order number. We will review it and explain the next step.