Privacy Policy

At Active Amsterdam, we value your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch and EU law.

1. Data Controller

Active Amsterdam
Lagedijkerweg 39
1742 NC Schagen – The Netherlands
KVK: 81663951
BTW: NL003585826B71
E-mail: info@active-amsterdam.com

Active Amsterdam is the data controller responsible for processing your personal data.

2. Personal Data We Collect

We collect personal data when you browse our Site, place an order, create an account, contact us or subscribe to our newsletter. Depending on your interaction with us, we may collect:

  • Identity details: name, email address, billing and shipping address, phone number
  • Order details: products purchased, payment status, order history
  • Payment details: limited information required to process payments (full card details are processed by our payment providers)
  • Communication data: messages and correspondence with our customer service
  • Technical data: IP address, browser type, device information, cookies and similar technologies
  • Marketing preferences: your choices regarding newsletters and promotions

3. Purposes & Legal Bases

We process your personal data for the following purposes and based on the following legal bases:

  • To process and deliver your orders
    (performance of a contract – Art. 6(1)(b) GDPR)
  • To manage your account and order history
    (performance of a contract – Art. 6(1)(b) GDPR)
  • To provide customer service and support
    (legitimate interest and/or performance of a contract – Art. 6(1)(f) and 6(1)(b) GDPR)
  • To send marketing communications, newsletters and personalised offers
    (consent – Art. 6(1)(a) GDPR; you can withdraw your consent at any time)
  • To improve our Site, products and services
    (legitimate interest – Art. 6(1)(f) GDPR)
  • To comply with legal obligations such as tax and accounting requirements
    (legal obligation – Art. 6(1)(c) GDPR)

4. Cookies & Similar Technologies

We use cookies and similar technologies to ensure the proper functioning of our Site, to analyse usage and to support marketing activities. Where required, we will ask for your consent before placing non-essential cookies.

You can manage your cookie preferences through your browser settings or any cookie banner provided on the Site.

5. Sharing of Personal Data

We only share your personal data with third parties when necessary for the purposes described above and in accordance with GDPR. This may include:

  • Payment service providers who process your payments securely
  • Logistics and shipping partners who deliver your orders
  • IT and hosting providers who support our website and systems
  • Marketing and analytics partners, where you have given consent
  • Public authorities where required by law

We do not sell your personal data to third parties.

6. International Transfers

If your personal data is transferred outside the European Economic Area (EEA), we will ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission or equivalent mechanisms.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting or reporting requirements.

For example:

  • Order and invoice data are typically kept for the period required by tax laws
  • Account data is kept as long as your account is active
  • Newsletter data is kept until you unsubscribe

8. Your Rights

Under the GDPR, you have the following rights with respect to your personal data:

  • Right of access – to request a copy of your personal data
  • Right to rectification – to correct inaccurate or incomplete data
  • Right to erasure – to request deletion of your data in certain circumstances
  • Right to restriction of processing – to limit the processing of your data
  • Right to data portability – to receive your data in a structured, commonly used format
  • Right to object – to object to processing based on legitimate interests or direct marketing
  • Right to withdraw consent – where processing is based on your consent

To exercise your rights, please contact us at info@active-amsterdam.com. We may request additional information to verify your identity.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. However, no internet transmission is completely secure, so we cannot guarantee absolute security.

10. Third-Party Websites

Our Site may contain links to third-party websites or services that are not operated by Active Amsterdam. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date of the last update indicated below.

Last updated: [fill in date]

Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Active Amsterdam
E-mail: info@active-amsterdam.com