Warranty & Repair
Our products are designed to last. We proudly stand behind the quality of our goods.
Warranty Coverage
Active Amsterdam focuses on crafting high-quality (vegan) leather products that are distinguished in their outstanding appearance, feel, and durability. Our products are covered by a 2-year warranty against manufacturing defects, in addition to your statutory rights under Dutch and EU consumer law. If, upon receiving your order, you notice any of the issues listed below, please contact us immediately so we can assess and resolve the matter promptly.Manufacturing defects such as:
- Zipper is stuck/Zipper is not properly installed
- Undone stitching in a month
- Faulty products
- Unlatching of handles/metalwork
- Button problem/issue
The warranty applies to products purchased directly from active-amsterdam.com or from authorised retailers.
What Is Not Covered
Our warranty does not cover:
- Normal wear and tear from daily use
- Damage due to misuse, abuse or improper care
- Damage from accidents, water, heat or chemicals
- Colour fading or patina that naturally occurs over time
- Unauthorised repairs or modifications
- Please note that we do not cover related costs such as shipping or import cost.
How to Request Warranty Support
If you believe your item is eligible for warranty service, please contact us with:
- Your full name and contact details
- Order number or proof of purchase
- Clear photos of the product and the defect
- A short description of how the issue occurred
E-mail: info@active-amsterdam.com
Our team will review your request and, if approved, provide the next steps. Depending on the situation, this may include a repair, replacement or other appropriate solution.
Repairs Outside Warranty
Even after the warranty period has expired, we want you to enjoy your product as long as possible. For repairs outside the warranty, you can contact us and we will gladly explore the options together.
Company Details
Active Amsterdam B.V.
E-mail: info@active-amsterdam.com