Returns & Exchanges

We want you to love your purchase. If something is not quite right, we are here to help. Please read the conditions below carefully before returning your item.

Return Eligibility

You may return your order within 14 days of delivery, provided that:
  • The item is unused and in original condition
  • All original packaging, tags and accessories are included
  • The item is free from stains, odours or signs of wear

How to Start a Return

To start a return or exchange, please use our online return portal. Click the link below and enter your order details to begin your request.

Exchanges

Exchanges are processed as a return plus a new order. Once your return has been accepted, you are welcome to place a new order for the desired item.

Refunds

After your return has been received and inspected, we will notify you by e-mail. If approved, your refund will be processed to your original payment method.

Please allow 5–7 business days after approval for the refund to appear on your statement, depending on your bank or payment provider.

Return Shipping Costs

At Active Amsterdam, your satisfaction comes first.

If for any reason you are not fully satisfied with your purchase, you may return your item. We will cover the return shipping costs, regardless of the reason for return.

Please note that original shipping costs (if applicable) are non-refundable, unless required by local consumer law.

Returned items must be unused, in original condition, and in their original packaging. If you experience any issue with your product, we kindly ask you to contact us as soon as possible so we can assist you promptly.

Non-Returnable Items

For hygiene and safety reasons, or due to the nature of the product, some items cannot be returned. These include (where applicable):

  • Gift cards
  • Final sale items that are clearly marked as non-returnable at the time of purchase
  • Items showing signs of use or damage that did not occur during shipping

Damaged or Faulty Items

If you receive a damaged or faulty product, please contact us immediately with clear photos of the issue, the packaging and your order number. We will review the case and work with you towards a suitable solution, which may include a replacement or refund.

Contact

Active Amsterdam B.V.
E-mail: returns@active-amsterdam.com